Terms & conditions

OKEY Transfer Terms & Conditions

It is important that you know the terms and conditions in order to avoid problems before and after your transfer. We always work for the best.
  • Make your reservation on time.

    We must know your reservation at least 4 hours before your transfer. We can not guarantee that reservations made earlier than 4 hours will be made. Of course we will do what is best for you

  • Availability

    OKEY transfer reservation confirmation depends on the availability of vehicles. Even if your reservation is not approved, we will give you information within 10 minutes.

  • Approval Process

    An email will be sent to you after your reservation. This email contains your reservation information and reservation number. You can view the reservation status and change your reservation details with your reservation number or the buttons on your e-mail.

    The first e-mail you receive is automatically sent when you make a reservation. After our team reviews your reservation, we will confirm your reservation and send you a second confirmation email. Second confirmation emails are sent within an average of 10 minutes.

  • Pick up time

    For domestic flights you must be at airport least 1 hour before. For international flights you must be at airport least 2 hour before. Your average travel time is already calculates on our site when you make booking. For example; For intenational flights, You can calculate pick up time by adding 2 hours to your average travel time.

    If you do not know when you need pick up , please write this to message section when booking. We will inform you correct time for you.

  • Luggage

    When booking, specify the number of luggage and bags. You can bring up the luggage capacity up to the capacity of your chosen car. Vehicle capacity is indicated on our internet site and in the booking e-mail that we sent. If you need to bring more baggage you must choose a larger vehicle.

    For surfing, cycling, golf equipment and pets, please indicate in the message section. You will be informed about the price according to your transfer route and the shipment.

  • Delays on the road

    We can never be responsible for the delays leading to your flight. You can be sure that we made the utmost effort to prevent this from happening.

  • Flight delay and Flight cancellation

    OOkey Transfer monitors all flight hours. If your flight is late, we will wait for you. If your flight is canceled please inform us of the new flight by sms or e-mail. Or update your reservation information via our website. Dont forget fees may change when the airport changes.

  • Child Seats

    When making a reservation, enter the amount of child seat and baby seat. Baby seats are available for 9 months up to 2 years (9-18 kg), child seats for 3 to 11 years (15-26 kg). It is your responsibility to choose the right seat for the right age and weight.

    If you need to pay an extra fee for the number of seats you choose; When booking This fee is calculated automatically and adds to total price. Rezervasyonunuzda belirtilen fiyat dışında sizden ekstra bir ücret talep edilmez. You will not be charged an extra fee other than the price stated on your reservation.

  • Changing flight and reservation information

    You can make changes in two different ways.

    1. You can update your reservation by reservation number typing in the "Edit my booking" section of the website.
    2. You can update it by clicking on the "Edit my booking" button in the emails sent to you.

    Changes must be made until 4 hours before flights.

  • Payment

    Payments are made in cash to the driver. When you buy a round trip, you pay cash to the driver and you get a receipt for the return.

  • Cancellation

    Please let us know your cancellation requests up to 4 hours before the transfer time. Thank you for your understanding.

  • Privacy

    Our company is aware of the importance of certain personal data. Security of personal information is one of our most important tasks. Your personal information will not be shared with third parties under any circumstances.

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